Returns Exchange Policy

Our policy for returns and exchanges applies to products bought from Ramira's online store and is exclusively handled through the online platform. Exchanges are permitted for unused items that still have their original label and tag intact.

Kindly be aware that exchanges are only available in instances where an incorrect order is delivered or if the product is found to be faulty. This exchange policy is specifically applicable to local orders. Regarding products on sale, exchanges will not be facilitated unless there is an error in the delivered order.

The exchange policy remains valid within 14 days from the date of parcel delivery. Customers are required to bear the courier charges associated with the exchange process.

Exchange Process:

Once an order is processed at Ramira, exchanges or refunds are not initially available. However, in the event of receiving an incorrect or defective item, customers can contact our customer service center. Reach out via email at ( ramiracoutures@gmail.com ) or by phone at (03224180708), providing the order number. Our customer care representative will guide you through the process of arranging the correct item for exchange.